Returns/Exchange

Our policy lasts 14 days. If more than 14 days have gone by since you have received your item, unfortunately, we can’t offer you a refund or exchange.

Requesting an Exchange or Return
To request an exchange or a return, please read our policy below and send a request by clicking here.

Exchanges (if applicable)
To be eligible for an exchange:
(1) you must contact us at this link to submit for a Return Merchandise Authorization (RMA) form before taking any other action;
(2) items must be unworn, unused, and in the same condition in which you received them;
(3) items must be in their original packaging with all tags and stickers intact;
(4) items must be free of odors and stains; and
(5) items must not be bent or crushed in the return shipment.

Once your item is received and inspected, we will send you an email to notify you that we have received your item for exchange. We will also notify you of the approval or rejection of your returned item based on the criteria stated above. If the item passes inspection, you will be updated about your upcoming exchange shipment.

The customer is responsible for paying for their own shipping costs for returns and exchanges. All shipping costs are non-refundable and will be final refund amount. If we provide a return label and you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, we recommend considering using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returns
To be eligible for a return:
(1) you must contact us within 14 days of receiving your order at this link to request and return a Return Merchandise Authorization (RMA) form and before taking any other actions
(2) items must be unworn, unused, and in the same condition in which you received them;
(3) items must be in their original packaging with all tags and stickers intact;
(4) items must be free of odors and stains; and
(5) items must not be bent or crushed in the return shipment.

Several types of items exempt from being returned or exchanged include but are not limited to intimates. Intimates include all bras, panties, and shapewear that has a crotch.

Additional non-returnable items:
Gift cards
Some health and personal care items

Items that are returnable include waist trainers, waist belts, waist training vests, and jeans.

To complete your return, we require a receipt or proof of purchase. Proof can be provided with an order number and address associated with your email address.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the criteria stated above. If the refund is approved, a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

All refunds will incur a 10% restocking fee.

If you are experiencing late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@ultrabodyshapers.com.

We require 2-7 business days to process returns.

Sale items (if applicable)
Only regular priced items may be refunded, sale items cannot be refunded, including products bought with discount codes.

Lost or Stolen Packages
Once the package is in possession of the mail carrier, we are not liable for any lost or stolen packages directed to or from the customer. The customer is responsible for entering their correct shipping address. Any and all claims must be filed directly with the carrier and your local authorities.